Help Hub
Welcome to the AllMedRx Help Hub!
We know that questions come up, whether you’re a prescriber looking for pricing or a patient learning more about compounded medications.
This page was designed to make things simple. You’ll find clear answers about who we are, how to order, how shipping works, and how to use your prescribed medications safely.
Quick Links
For Providers: Request pricing or submit a patient-specific prescription using our Provider Form.
For Patients: Share AllMedRx with your healthcare provider through our Patient Form.
(All compounded medications require a valid prescription from a licensed provider.)
Help Hub Form
For all other inquiries, please complete the form below, and a member of our team will respond as soon as possible.
Need immediate assistance ? Call us at 1 (561) 557-1645
FAQs
Your Go-To Guide for AllMedRx
Compounded Medications & Ordering
Welcome to the AllMedRx Help Hub!
We’ve put together answers to the questions we get most often, from how our sterile compounding process works to how to order, ship, and safely use your prescribed medications.
About AllMedRx & 503A Sterile Compounding
What is a 503A licensed sterile compounding pharmacy?
A 503A pharmacy creates custom medications for individual patients based on a doctor’s prescription.
At AllMedRx, we follow strict USP <797> and USP <800> guidelines in our sterile cleanroom and use ingredients sourced only from FDA-registered facilities.
Unlike 503B outsourcing facilities, which produce medications in bulk for office use, a 503A pharmacy like AllMedRx focuses on personalized, patient-specific treatments under physician supervision.
What makes AllMedRx different?
We combine the science of sterile compounding with personalized care.
Here’s what sets us apart:
- Patient-specific compounding under USP <797>/<800> standards
- APIs sourced from FDA-registered suppliers
- Rigorous quality assurance and environmental monitoring
- 25-state licensure for safe, accessible delivery
- Compassionate support from experienced pharmacists who truly care
Prescriber Ordering & Quotes
How do I request pricing?
The fastest way is through our Physician Inquiry Form, or you can reach our team directly at (561) 557-1645.
If needed, you may also send supporting documents by fax to (561) 557-1649, or email us at customerservice@allmedrx.net.
Once we receive your request, we’ll review your practice information and send you a customized quote as soon as possible.
Can I order online?
If you’re a licensed prescriber, you can securely submit patient-specific prescriptions through our inquiry form or by phone/fax.
Who can place orders with AllMedRx?
Only licensed healthcare professionals and authorized clinics can order compounded medications.
Patients must have a valid prescription issued by their provider.
Do you offer volume or clinic pricing?
Yes, we support clinics with custom quotes for high-volume orders.
Please email customerservice@allmedrx.net and our team will tailor a plan for your needs.
Shipping & Coverage
Where do you ship?
AllMedRx is licensed to dispense in the following U.S. states:
Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Maine, Maryland, Michigan, Missouri, Montana, Nebraska, New Jersey, New Mexico, New York, Oklahoma, Pennsylvania, Rhode Island, Utah, Wisconsin.
How fast do you ship?
Orders ship as quickly as operationally possible after prescription verification, product availability, and quality checks.
Temperature-controlled packaging is used when required, and every shipment includes tracking.
What if a shipment is delayed?
For time-sensitive orders, contact customerservice@allmedrx.net with your order ID.
We’ll prioritize resolution and provide updates promptly.
Medication Use & Handling
How do I self-administer a prescribed sterile injection?
Always follow your prescriber’s instructions. General steps often include:
- Clean the vial stopper with an alcohol swab.
- Draw the prescribed dose with an appropriate insulin syringe (e.g., 1 mL, 30–31 G).
- Remove air bubbles and inject subcutaneously into the abdomen, thigh, or upper arm.
- Dispose of sharps safely in an approved container.
How should I store my compounded injections?
Unless your label states otherwise, store refrigerated at 36–46°F (2–8°C).
Protect from light, do not freeze, and follow the beyond-use date (BUD) on the label.
Can I pre-fill syringes for later use
For best safety and sterility, draw each dose immediately before use unless your prescriber gives you different instructions.
Hours: Monday – Friday, 9:00 AM – 5:00 PM (Est- time)